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Datenschutzrichtlinie

Datenschutzrichtlinie

Introduction

GoInsight.AI is operated by SAND STUDIO PTE. LTD. and/or its affiliates (hereinafter referred to as "SAND STUDIO," "the Company," or "we").

The GoInsight.AI Privacy Policy (hereinafter referred to as "this Policy") describes how we collect, use, process, and protect the personal data of users of our website (hereinafter referred to as "the Website") and GoInsight.AI services (hereinafter referred to as "the Services"), including authorized employees and other authorized users of corporate clients utilizing GoInsight.AI (collectively referred to as "you").

By using the Website and the Services, or interacting with our business, you consent to our collection, use, processing, and protection of your personal data as described in this Privacy Policy.

If you have any questions or concerns about this Privacy Policy or wish to exercise your legal rights, please contact us at dpo@airdroid.com.

This Privacy Policy does not apply to third-party products or services developed through the use of our Website and/or Services, nor to scenarios wherein third-party products or services integrate our Website and/or Services to process end-user personal data. We do not have knowledge of the specific usage behaviors of third-party products or services nor are we responsible for their actions. We recommend that you carefully read the privacy policies and related regulations of any third-party product or service providers to confirm that you fully understand and agree with how they collect and utilize end-user personal data prior to using third-party products and/or services.

What We Collect and How We Use Them

We collect data that you provide directly, as well as data collected through the Website, the Services, and other sources.

A. When visiting the Website or using the cloud version, we collect:

Personal Data You Directly Provide
What We CollectHow We Use

Data collected during your account registration, setup, and login, including:

  1. Username
  2. Login password
  3. Email address
  4. IP address
  5. Company name
  6. Company address
  7. Company phone number
  8. Full name of user
  1. To allow you to log into your account
  2. To manage account information
  3. To verify user identity, detect account security, and prevent fraud and security risks
  4. To display account information
  5. To process orders
  6. To send notifications regarding modifications, updates, or upgrades to services
  7. To send marketing and promotional materials

Your transaction data:

  1. Order number, price, payment date, payment method, corporate payment account name. We do not store your complete credit card information.
  2. PayPal order information (recurring ID, order number)
  3. Stripe order information (recurring ID, order number, customer ID; if you choose to remember the card number, we store the last four digits)
  4. Alipay order information
  1. To process orders
  2. To handle payment information

User content provided while using the Website and Services, including:

  1. Documents, images, data, and feedback you upload to the Services
  2. Input and output content you post, send, receive, and share through our Services; we will collect and store this content.
  3. The aforementioned user content will be deleted from our database within 180 days.
  1. To enable automated decision-making (providing functions)
  2. To facilitate data transmission (between customers and models)
  3. To identify anomalies and errors
  4. To identify, prevent, and resolve technical or security issues within the Service (e.g., fraud, illegal activities, technical vulnerabilities, abusive behavior, security concerns, or technical problems)

Information provided through customer support, including:

  1. A summary of the problem you are facing, screenshots, and any other helpful documents or information
  2. Your feedback, inquiries, suggestions, and opinions
  3. Your contact information, such as email address
  1. To provide customer support services, communicate with you, and address your requests

When you visit the Website, we also collect:

  1. Your account information (if you registered or logged into your account on our Website)
  2. Your requests
  3. Date and time of the requests
  4. Pages you accessed
  5. IP address
  1. To allow you to log into your account
  2. To provide customer support services, communicate with you, and handle your requests
  3. To identify issues with our Website
  4. To monitor the usage of our Website
Automatically Collected Personal Data from the Website and Services
What We CollectHow We Use

When using the Website and Services, we automatically collect:

  1. IP address
  2. Account settings
  3. Account preferences
  4. Error or crash statistics
  5. Device information (this applies to the Website and the app client where available), such as: IMEI, IMSI, MAC, Android ID, system version, system language, CPU model, memory, and hard drive usage
  1. To identify and troubleshoot errors and faults within the Website and Services
  2. To identify, prevent, and resolve technical or security issues (e.g., fraud, illegal activities, technical vulnerabilities, abusive behavior, security concerns, or technical problems)
  3. To compile aggregated statistical data

When you visit or use the Website, we automatically collect:

  1. Cookies and similar technologies
  1. To enhance user experience and Website performance
Personal Data from Other Sources
What We CollectHow We Use
  1. Third-party login data (if third-party login is supported)
  1. To enable you to log into your account
  2. To verify user identity, detect account security, and prevent fraud and security risks
  3. To display account information
  4. To send notifications regarding modifications, updates, or upgrades to services
  5. To send marketing and promotional materials
  1. Data integrated from third-party services and processed by us (if our services support such integration)
  1. To coordinate third-party services
  2. To assist with troubleshooting
  1. Data transmission for large language models and other general AI models
  1. To facilitate data transmission (between customers and models)
  2. To enable automated decision-making (providing functions)
  1. Data collected or provided by third parties, such as: company name, address, email, business contact information, inquiries or feedback, and comments
  1. To contact customers for the purpose of business cooperation

B. In hybrid mode, the data collected by our Services differs from that of the cloud version,specifically account registration, setup, login data, and information provided through support channels. Please refer to the table above for details. In hybrid mode, you may opt to use models deployed locally by you or cloud service models supported by us. We will provide data transmission capabilities between customers and models, but we do not store data. Specifically, when you select to use models deployed locally, all data related to AI services are controlled by you or your enterprise and stored on devices designated by you or your enterprise; when you select to use cloud service models supported by us, the data collection and processing rules applicable to AI services adhere to the privacy rules and similar legal documents of the model providers. We advise you to read the privacy rules and similar legal documents of model providers prior to usage.

C. In fully localized mode, the data collected by our Services is different from the cloud version.We only provide technical support for data transmission or service integration between customers and models, and we do not store data (including account registration, setup, and login data). All data is fully under your control or that of your enterprise and is stored on devices designated by you or your enterprise.

Further clarification: In the above three modes,our service acts as a technical tool providing a visual enterprise-level AI workflow platform, supporting you in independently selecting large language models (LLM) and implementing business orchestration processes. We do not engage in model training or fine-tuning, nor do we use your personal data for model training, conduct manual reviews of personal data and customer content, or intervene in decision logic and decision-making processes. Nevertheless, we cannot exclude the possibility that model providers may collect and use your data for training or other purposes depending on the model you choose and the specific rules set by the model provider. Customers should read the service terms, privacy rules, data processing agreements, acceptable use terms, and other similar legal documents stipulated by the model provider carefully.

Cookies

When you visit our Website, cookies are small text files placed on your computer that are widely used to enable the functioning of our Website and perform other functions. We use the following types of cookies:

  1. Essential cookies are necessary for providing services and functionality through our Website. Without these cookies, some or all functions of our Website may not work correctly.
  2. Analytical cookies help us understand how users interact with our Website, for example, by generating statistics on website usage.
  3. Advertising cookies are used to show more relevant ads and measure the effectiveness of advertising campaigns.

For information on how we utilize these cookies and how you can manage your cookie preferences, please contact us via email dpo@airdroid.com.

How Do We Share and Disclose Personal Data?

We may share or disclose the data we collect when any of the following circumstances occur:

  1. Based on your consent. We may share and disclose data to our affiliates, third-party services, or to achieve the specific purpose for which you provided the information with your consent, including with third parties you actively select.
  2. Collaboration with service providers. To provide you with services, we may share or disclose data relevant to their functions to third-party services acting on our behalf. These third-party services include but are not limited to: cooperatives for website and application development and operation, large language models and general artificial intelligence technology providers, third-party service integrators, third-party login, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, and other service providers.
  3. Sharing with advertising and analytical partners. We may share data collected during your use of the Website with advertising or analytical partners. They assist not only in promoting the Website and Services but may also aid in assessing the effectiveness of advertising campaigns.
  4. Sharing with business partners. We may share or disclose data with business partners to recommend our products or services to you. Business partners include but are not limited to subcontractors, resellers, hosting service providers, and integration partners.
  5. Due to corporate transactions. If our company or business undergoes reorganization, merger, demerger, sale, dissolution, or similar events, data may be disclosed or transferred to a purchaser who is able to continue providing you with services.
  6. For legal reasons. In specific circumstances, if we believe that sharing or disclosing your data is necessary and appropriate, we may share or disclose personal data in accordance with applicable laws, rules, decisions, orders (including subpoenas), or any requests or orders from regulatory bodies, law enforcement agencies, or judicial authorities, to defend against legal claims, ensure the safety of the Website and Services, or to protect the rights, property, and safety of you, ourselves, or others.
  7. Within our corporate group. We may share your personal data with other members of our corporate group for the purpose of maintaining personal data across the group and providing you with services such as research, security, customer, and technical support.
  8. Anonymous and aggregated data. If your personal data is anonymized and aggregated (so that it cannot be associated with you), such data may be shared, as it is not considered personal data.

What are the Third-party Products and Services?

If you use any third-party products or services on the Website or through our Services, including any third-party plugins or APIs, you agree that we are not responsible for third-party products and services, including those we utilize and provide or those that you actively choose. Third-party products or services have their own privacy policies, which are independent and separate from this Policy. Continued use of such services indicates your agreement that the privacy policies of these third parties also apply to you during the provision of such services. We strongly advise that you read and understand the rules and practices concerning personal data protection of third-party products and services.

To maintain transparency and protect your personal data, please visit here to view the list of third-party products and services we use or provide. If you select to use third-party products and services outside of this list during the service process, please be sure to visit and review the privacy policy of the relevant third party before proceeding.

How Do We Ensure Data Security?

We are committed to safeguarding the security of your personal data. We implement reasonable and appropriate technical and organizational measures in accordance with applicable laws, including but not limited to HTTPS encrypted transmission, AES-256 encryption for protecting databases and file storage, penetration testing, and other pertinent security measures to ensure the safeguarding of your personal data against accidental or unlawful destruction, alteration, loss, or unauthorized access, disclosure, or misuse. However, no application, system, software, internet, or transmission measure is entirely secure or impervious to errors. We cannot guarantee absolute security of our services or personal data, but we aim to maintain data security through commercially reasonable and technically feasible measures within our control.

Where is Data Transferred and Stored?

Our database is located in the United States. Data collected from the Website and Services is transferred to servers in the U.S. for processing and storage.

In instances involving third-party services and personal data sharing, your data will be transferred to the countries/regions where the third-party service providers or partners are located and processed in those countries/regions. The data protection laws of these countries/regions may differ from those in your country/region. For example, when utilizing large language models and other general artificial intelligence models, the transfer and storage location of data depend on the model you select, the transmission and storage mechanisms established by the model provider, and the country/region of the model provider. In hybrid or fully localized modes, please refer to sections 1b and 1C for further clarification.

When transferring personal data, we comply with applicable data protection laws. If your data transfers are subject to the laws of the European Economic Area, the United Kingdom, or Switzerland, we will implement other appropriate safeguards to protect your personal data, including providing and using standard contractual clauses or other additional protections mandated by law for business customers.

How Long Do We Store Data?

We will retain your personal data for a reasonable period, including compliance with applicable laws or reporting requirements, as well as our legal obligations and legitimate business interests. We take into account the interaction status of your enterprise account with us, the type of personal data, our purposes, safeguarding our legal interests, resolving disputes, addressing regulatory and investigative needs, and adhering to applicable legal requirements. Subsequently, we will delete, destroy, anonymize, or pseudonymize such personal data; if these measures are not feasible, we will take appropriate security measures to isolate it until removal becomes feasible.

In hybrid mode, we will retain and process the collected data in accordance with the aforementioned guidelines. Certain data within the hybrid mode and fully localized mode is stored by you or your enterprise; please contact your enterprise accordingly.

How Can You Access and Control Your Personal Data?

Depending on your location and relevant laws, you may have the right to:

  1. Access your personal data
  2. Correct incomplete or inaccurate personal data
  3. Delete your personal data
  4. Request limitation or opposition to the processing of your personal data
  5. Not be discriminated against for exercising your rights
  6. The right to file a complaint with regulatory authorities

If you wish to exercise these rights in connection with the Service, you can access and control your personal data within the visual interface. Additionally, if you are employed by an enterprise or are a team member of an enterprise, your ability to exercise certain rights may be subject to the permissions granted to you by the enterprise, the enterprise privacy policy, and other internal rules of the enterprise. Please understand that for such users, your data may be controlled by your enterprise. We will not process your requests directly; instead, we will inform your enterprise and act accordingly based on their instructions.

If you wish to exercise these rights concerning the Website, you may contact us as mentioned in above. When submitting a request, please provide sufficient information to verify your identity and specify the nature of your request. We will respond to your request after appropriate verification within the timeframe stipulated by applicable law.

Children

Our Website and Services are provided only to corporate clients. We do not offer websites and services aimed at children. If you become aware or have reason to believe that a child has provided personal data to us through our Website or Services, please contact us, and upon verification, we will promptly delete the personal data under our control.

Changes and Updates

We routinely review this Privacy Policy and publish updates on this webpage without further notice. We will display the update date at the top of this Policy to indicate the effective date of the new rules.

If modifications or updates to this Policy affect your rights, unless otherwise required by applicable laws, your continued access to or use of the Website or Services following the publication of the modified Policy constitutes your acceptance of such updates. If you do not agree to the updated Privacy Policy, please cease your access to and use of the Website and Services.

How to Contact Us

If you have any questions regarding this Privacy Policy, you can contact us at:

Email: dpo@airdroid.com

Our registered address is:

15 SCOTTS ROAD #03-12, 15 SCOTTS, SINGAPORE

Supplementary Terms - Specific Jurisdictions

If the supplementary terms relevant to your jurisdiction for accessing or using the Website and Services conflict with any provisions in this Policy, the supplementary terms for the specific jurisdiction will prevail over the conflicting provisions, while the non-conflicting provisions will continue to apply.

United States

If you are using our Website and Services in California, Iowa, Nebraska, Delaware, New Hampshire, New Jersey, Virginia, Montana, Texas, Oregon, or Utah, the applicable additional terms are as follows:

Your rights

If applicable law in the state where you are using the Website and Services provides for it, you may have one or more rights related to your personal data, as described below:

  1. Right to know. You have the right to know what personal data we collect, such as categories of personal data, sources, businesses to which personal data is sold or shared for business purposes, and types of third parties receiving the disclosures.
  2. Right to access and data portability. You have the right to request a copy of the personal data we collected about you in the past 12 months.
  3. Right to delete. You have the right to request deletion of personal data we collected from you or about you, with certain exceptions.
  4. Right to correct. You have the right to request correction of inaccuracies in personal data we hold about you.
  5. We do not sell personal data of users from these regions. Your browser may provide a "Do Not Track" option, which communicates to website operators and service providers that you do not wish to have your online activities tracked over time and/or across different websites. Our products currently do not support "Do Not Track" requests.
  6. Unsubscription: If you are a business representative, we may use your personal data to contact your company for business cooperation and may provide marketing and promotional materials regarding our Website and Services. You can opt out by unsubscribing, replying to the email, or sending an email to the address mentioned in Contact Us to decline such communications from us.

You can contact us via email to exercise your rights or submit inquiries. We will verify your identity before processing your request as required by applicable laws. You will need to send the request using the email linked to your account during registration. Furthermore, since you may be employed by an enterprise or be a team member, your rights may be limited by the permissions granted by the enterprise; we will notify the enterprise and act according to their instructions.

If we decide on your request, you may respond to the email and appeal the decision. We will not discriminate against you for exercising your rights. However, it should be noted that certain features and functionalities of our Website and Services may change, or you may not be able to continue using certain parts of the Services.

Canada

If you are using our Website and Services in Canada, the applicable additional terms are as follows:

Your rights

If applicable law in the federal or provincial region where you are using the Website and Services provides for it, you may have one or more rights related to your personal data, as described below:

  1. Right of access: Inspect the personal data we hold about you.
  2. Right to correction: Request modification or update of inaccurate personal data we maintain.
  3. Right to withdraw consent: Withdraw your consent for us to collect, use, and disclose your personal data.
  4. Unsubscription: If you are a business representative, we may use your personal data to contact your company for business cooperation and may provide marketing and promotional materials about our Website and Services. You can opt out by unsubscribing, replying to the email, or sending an email to the address mentioned in Contact Us to decline such communications from us.

You can contact us via email to exercise your rights or submit inquiries. We will verify your identity before processing your request as required by applicable laws. You will need to send the request using the email linked to your account during registration. Additionally, since you may be employed by an enterprise or be a team member, your rights may be limited by the permissions granted by the enterprise; we will notify the enterprise and act according to their instructions when necessary.

Brazil

If you are using our Website and Services in Brazil, the applicable additional terms are as follows:

Your rights

If you are using the Website and Services in Brazil, we will respond to and/or fulfill your requests for exercising your rights in accordance with the Brazilian General Data Protection Law:

  1. Right of access: Access your personal data and understand the circumstances of data processing.
  2. Right to correction: Request correction of incomplete, inaccurate, or outdated personal data.
  3. Right to deletion: Request anonymization, blocking, or deletion of unnecessary, excessive, or non-compliant personal data.
  4. Right to know: understand the purpose of personal data collection and processing
  5. Right to withdraw consent: You can withdraw consent to personal data processing at any time;
  6. Right to object: You can object to the use of personal data for direct marketing, automatic decision-making or profiling purposes
  7. Right to know about automated decision-making: Understand and request manual review of decisions based on automated processing.

We will verify your identity before processing your request in accordance with applicable laws. You need to send a request and verify it through the email address bound when registering your account. In addition, since you may be employed by an enterprise or a team member of an enterprise, some of your rights will be subject to the authority granted by the enterprise, and we will notify the enterprise at that time and act in accordance with the instructions of the enterprise.

In some cases, we may have legitimate reasons not to comply with some of your requests. For example, when the disclosure of certain information may have an adverse impact on our business and there is a risk of infringing our confidential information or intellectual property rights, we may choose not to disclose this information to you. If you intend to exercise your rights or have any questions about the exercise of your rights, please contact us by email.

European Economic Area, United Kingdom and Switzerland

If you use our website and services in the European Economic Area, United Kingdom or Switzerland, the following additional terms apply:

Lawfulness of data processing

Only within the permissible scope of law, and the table below describes the legal basis for processing your personal data:

Personal Data Categories and How UsedLawful Basis
  1. Registration and login data: Username; login password; email; full name of user. Business information: including business name, address, and phone number.
  2. How used: User login and identity verification; account information display and management; order processing; customer support services; service-related notifications and sending marketing materials.
  1. To perform a contract with customers, provide services, enforce service terms, and other applicable legal documents.
  2. Pursue legitimate interests, including troubleshooting, improving stability and security, enhancing the Website and Services.
  3. Safeguard the legitimate interests of ourselves and third parties.
  1. Device and network information: Accessed pages; IP address; device information (applicable to the Website, and when the app client is supported), such as: Your IMEI, IMSI, MAC, Android ID, system version, system language, CPU model, memory, and hard drive usage.
  2. How used: Identify, troubleshoot, and resolve technical and security issues; aggregate statistical data; understand service usage; monitor Website usage; enhance Website performance; optimize the Website and Services; research new features and products; improve user experience.
  1. To perform a contract with customers, provide services, enforce service terms, and other applicable legal documents.
  2. Pursue legitimate interests, including troubleshooting, improving stability and security, enhancing the Website and Services.
  1. Transaction information: Order number; price; payment date; payment method; corporate payment account name. We do not store your complete credit card information. PayPal order information (recurring ID, order number) Stripe order information(recurring ID, order number, customer ID; if card number is remembered, we store the last four digits). Alipay order information.
  2. How used: Processing of order and payment information
  1. To perform a contract with customers, provide services, enforce service terms, and other applicable legal documents.
  1. Account setting information: Account settings, your account preferences.
  2. How used: Identify, troubleshoot, and resolve technical and security issues; compile statistical data; improve user experience.
  1. To perform a contract with customers, provide services, enforce service terms, and other applicable legal documents.
  2. Pursue legitimate interests, including troubleshooting and enhancing security.
  1. Website and Service usage information: Error or crash statistics; documents, images, data, and feedback you upload to the service;
  2. User content: Documents, images, data, and feedback you upload to the service; input and output content you submit, send, receive, and share through our Services. (All user content will be deleted from our database within * days.)
  3. How used: Enable automated decision-making (provide functions); data transmission (between customers and models); identify anomalies and errors; identify, prevent, and resolve technical and security issues; compile statistical data; optimize the Website and Services; improve user experience.
  1. To perform a contract with customers, provide services, enforce service terms, and other applicable legal documents.
  2. Pursue legitimate interests, including troubleshooting, enhancing security and stability, data statistics.
  3. Safeguard the legitimate interests of ourselves and third parties.
  4. Fulfill legal obligations, and comply with applicable laws, regulations, judicial procedures, or mandatory government requests.
  1. Customer support information: Summaries of issues, feedback, request records (including instances, dates, and times).
  2. How used: Customer support service.
  1. To perform a contract with customers, provide services, enforce service terms, and other applicable legal documents.
  2. Pursue legitimate interests, including communication with you and troubleshooting.
  1. Third-party data: Third-party login data (if third-party login is supported); integrated data from third-party services processed by us (if our services support such integration); data transmission for large language models and other general AI models; data collected or provided by third parties, including company name, address, email, business contact information, inquiries or feedback, and comments.
  2. How used: User login and identity verification; account information display and management; third-party service coordination; troubleshooting; identify, troubleshoot, and resolve technical and security issues; data transmission (between customers and models); enable automated decision-making (provide functions); send notifications related to services and marketing materials; research new features and improve user experience.
  1. To perform a contract with customers, provide services, enforce service terms, and other applicable legal documents.
  2. Pursue legitimate interests, including troubleshooting, enhancing security and stability, and promoting products and services.
  3. Fulfill legal obligations, and comply with applicable laws, regulations, judicial procedures, or mandatory government requests.

Your rights

If applicable provisions in the European Economic Area, the United Kingdom, or Switzerland concerning your use of the Website and Services afford you rights, you may have one or more of the rights described below:

  1. Right to be informed. Understand the collection and use of personal data.
  2. Right of access. Request access to personal data.
  3. Right to rectification. Request correction of inaccurate or incomplete personal data.
  4. Right to erasure (Right to be forgotten). Under certain circumstances, you have the right to request deletion of personal data.
  5. Right to restrict processing. Under certain circumstances, you have the right to restrict our processing of your personal data.
  6. Right to data portability. When technically feasible, request to receive personal data in a structured, commonly used, and machine-readable format and to transmit that data to another data controller.
  7. Right to object. Under certain circumstances, you have the right to object to the processing of personal data.
  8. Right not to be subject to automated individual decision-making. Choose not to be affected by automated processing decisions, and may opt to discontinue the use of this service and the outputs, recommendations, or decisions proposed by the service.
  9. Right to lodge complaints with regulatory authorities.
  10. Unsubscription: If you are a business representative, we may use your personal data to contact your company for business cooperation and may provide marketing and promotional materials regarding our Website and Services. You can opt out by unsubscribing, replying to the email, or sending an email to the address in Contact Us to decline such communications from us.

Since you may be employed by an enterprise or be a team member of an enterprise, your personal data is controlled by that enterprise, which acts as the data controller; we are a data processor on behalf of business customers in processing data. The data controller must secure your consent and/or ensure that we have a lawful basis for processing your personal data before processing. If you wish to exercise your rights with us, we will verify your identity, inform the data controller concerning relevant matters, and process your requests in accordance with applicable laws and data processing agreements.

If you wish to exercise your rights or have any questions regarding exercising your rights, please contact us via email. Contact information can be found in Contact Us.

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