GoInsight.AI is an enterprise-class collaborative AI platform provided by SAND STUDIO PTE. LTD., a Singapore company (registered in Unit 30-15, Level 30, Singapore Land Tower, No.50 Raffles Pl, Singapore 048623), and/or its affiliates (hereinafter referred to as “SAND STUDIO,” “the Company,” or “we”), offering GoInsight.AI SaaS services to business entities.
Before registering or using GoInsight.AI, any business entity (hereinafter also referred to as "Client") must carefully read the GoInsight.AI Terms of Service for Business Entity. Particular attention should be paid to the underlined text about rules about the use of the Service, client's responsibilities, risk activities, disclaimers, limited compensation, applicable laws, and other provisions that are or may be of significant relevance.
If the “Client” does not agree to these Terms, the “Client” shall raise objections to these Terms via email address (dpo@goinsight.ai) prior to using GoInsight.AI. The 'Client' shall not use GoInsight.AI until reaching mutual agreements with “us.”
Prior to registering for or otherwise using GoInsight.AI, the Client and its representatives hereby represent and assure the following:
The Client and his/her representatives agree to accept and comply with these Terms. Such agreement may be manifested through any of the following methods, including but not limited to:
GoInsight.AI is provided exclusively for internal use by the client and is intended solely for his/her internal operations. Subject to technical and other objective constraints, we neither intend nor accept providing GoInsight.AI and its services for the personal purposes of natural persons. Natural persons are strictly prohibited from using GoInsight.AI and its services for personal purposes. Any such use is strictly forbidden, and we shall not be liable for any consequences arising therefrom.
1.1 SAND STUDIO refers to SAND STUDIO PTE. LTD., a Singaporean company, which may include affiliates in specific contexts. In these Terms, it is referred to as “SAND STUDIO,” “the Company," or "we."
1.2 GoInsight.AI or GoInsight refers to the visual workflow and related services on the enterprise-class collaborative AI platform developed and provided by us, accessible at https://www.goinsight.ai. This includes but is not limited to websites, domains, applications, link pages, works, deliverables, software, services, and related content currently owned or potentially developed, updated, upgraded, expanded, improved, modified, or derived in the future by us. We may offer the client four service delivery models: cloud-hosted service, dedicated cloud-hosted service, self-hosted service, and on-premises service (if available). This list is illustrative and does not constitute a commitment to provide any specific model; the actual service model shall be determined by separate agreements between the Client and us.
1.3 Product and/or Service refers to GoInsight.AI provided by us as Software as a Service (SaaS). In these Terms, it is collectively referred to as the “Service.” Whether during a trial period (if applicable), testing period (if applicable), beta testing period (if applicable), or paid subscription period, the Service is provided “as is” and “as available," without any express or implied warranties.
1.4 Business Entity refers to the company, organization, affiliate, or other legal entity accepting these Terms and using the Service, including but not limited to corporations, partnerships, associations, trusts, and other legal entities, excluding natural persons. If a natural person accepts these Terms on behalf of a Business Entity or uses the Service with the authorization of a Business Entity, such actions shall be deemed those of the Business Entity. In these Terms, the Business Entity is referred to as the "Client."
1.5 Designated Personnel includes, but is not limited to, authorized individuals empowered with the right to oversee, manage, or use GoInsight; the Client's employees, agents, managers, de facto controllers, owners, super administrators, administrators, team members; and other natural persons invited by the Client to use or receive the Services. Such individuals must be of sufficient age (not minors). Collectively, these individuals are referred to as “Designated Personnel.”
1.6 Account refers to the account created by the Client. Upon activation of product permissions, this account may be used to access all software products and services provided by us, including GoInsight.AI.
1.7 During the provision of our services, Third-Party Services includes websites, services, content, link pages, platforms, applications, software, artificial intelligence models (including large language models), general artificial intelligence systems, cloud service providers, advertising service providers, payment service providers, API connections, interfaces, or integrations that are not owned, provided, or controlled by us but by third parties. Third-Party Services may interact with the Service, for example, through interfaces with third-party large language models, third-party application services, plugins, or other API interfaces. In these Terms, these are collectively referred to as “Third-Party Services.”
1.8 For either party to these Terms, Affiliate means any entity that directly or indirectly controls, is controlled by, or is under common control with such party. "Control" means the ability to direct the management or operations of an entity, whether through direct or indirect voting rights obtained by contract or otherwise.
1.9 Fees refer to the fees payable to us for using the Service, including but not limited to subscription fees, fees for specific collaborations, usage-based or token-based fees, or other fees presented via email, website, charging platform, or other notifications.
1.10 Taxes refer to any sales tax, use tax, goods and services tax, value-added tax, withholding tax, or similar tax or taxation applicable to the Service, regardless of the jurisdiction in which such tax is imposed.
1.11 Service Term, referred to as the "Subscription Term” or “License Term,” denotes the period during which the Client agrees to subscribe to the Service. This period commences on the date the Service is made available to the Client and continues until the termination date, including any renewal periods resulting from the Client's payment of renewal fees.
1.12 Large Language Model, abbreviated as “LLM", refers to an artificial intelligence model capable of receiving, analyzing, and processing input, and generating text or other outputs via API or other integration. Based on the entity integrated with and the method for integration, LLMs may be categorized as either "Cloud-Based LLM” or “Client-Owned LLM.” Unless specifically designated, the term “LLM” shall include both categories.
1.13 Cloud-Based LLM refers to third-party large language models that are directly integrated by us and provided as part of the Service for the options of the Client.
1.14 Client-Owned LLM refers to large language models that are independently selected, deployed, configured, and integrated into the Service by the Client. Sources may include, but are not limited to, models developed by the Client, models co-developed with third parties, or models licensed from other providers. We retain no control or ownership over Client-Owned LLMs and do not participate in their training or operation.
1.15 Cloud-hosted Service refers to services that are uniformly deployed and maintained by us in the cloud. The client can access standardized functions of GoInsight.AI via the network without managing the underlying infrastructure. This service model is suitable for scenarios requiring rapid service deployment without operational concerns.
1.16 Dedicated Cloud-hosted Service refers to a dedicated service environment that is deployed and operated independently in the cloud by us for a single client. The computing and storage resources of this environment are completely isolated from those of other clients, which ensures enhanced data security and isolation. This service model is suitable for industries with strict data isolation requirements, such as finance and healthcare, or for scenarios requiring customized deployment.
1.17 Self-hosted Service refers to the Client deploying and managing our software packages on their own managed infrastructure (such as private clouds or third-party cloud servers). Under this service model: a) Core Architecture: A hybrid architecture is formed, characterized primarily by on-premises processing with cloud support as a supplement. Core components for data processing and Al workflows run within the Client's environment. b) Cloud Dependencies: To ensure service integrity and security, account registration, login, identity verification, and licensed services require access through our centralized cloud-based authorization service. c) Control by the Client: The Client has primary control over business data, knowledge bases, and AI interactions within the on-premises environment. This service model is suitable for scenarios where the Client wants to maintain control over core data while leveraging the cloud for convenient management.
1.18 On-Premises Service refers to the Client fully installing and operating GoInsight.AI software on their own physical servers or private data centers. The Client has complete control over the entire system's deployment, management, operations, and data storage. This service model is typically associated with a royalty-free (RF) license or long-term license agreement and operates independently of our cloud-based license service. It is suitable for scenarios requiring strict physical data isolation or network environments isolated from public networks.
1.19 Input Content refers to any data, datasets, prompts, words, text, images, instructions, code, audio, video, workflows, or other materials created, uploaded, shared, stored, or otherwise input into the Service's interactive interface. In these Terms, it is referred to as "Input."
1.20 Output Content refers to results, content, or materials generated by the LLM or workflow after analyzing and processing the Input through the Service's interactive interface, including but not limited to words, texts, images, code, audio, analysis reports, executed operations, and other data or workflows. Output Content does not guarantee absolute accuracy and requires human review and correction. In these Terms, it is referred to as “Output."
1.21 Workflow refers to a series of automated steps, logic, or operating procedures configured through a visual interface within the Service, designed to process Inputs and generate desired Outputs. Workflows provide flexible process orchestration and automation to Clients by invoking LLMs, Multi-Agent Systems (MAS), utilizing plugins, implementing other programmatic steps, and incorporating mechanisms for manual intervention. Depending on the specific context, a Workflow may constitute Input Content and/or Output Content.
1.22 Agent refers to an Al agent program created or operated within the Service that possesses automated decision-making or task execution capabilities. Agents can perform specific tasks on behalf of Clients based on predefined Workflows, plugins, and mechanisms such as short-term and long-term memory. In situations where a single conversation cannot adequately cover complex domains, the Service provides support for multi-agent collaboration.
1.23 Client's Data refers to any corporate data and information belonging to the Client that is uploaded, transmitted, shared, stored, used, provided, or otherwise submitted to the GoInsight.AI account during the Client's access to or use of the Service. This includes personal data from the Client, employees, other team members, suppliers, end users, and third-party services; the Client's business data; and data generated from the Client's legitimate and reasonable business activities that ultimately belong to the Client's company.
1.24 Client's Content refers to any data, information, or materials generated by the Client during access to or use of the Services through reliance on Service features (e.g., Workflows), potentially including Workflows created, Inputs, Outputs, generated applications, tools, or plugins by the Client via the Services.
1.25 Sensitive Personal Data includes, but is not limited to, racial origin, political opinions, religious beliefs, health data, sexual orientation, genetic data, biometric data (e.g., facial/voice recognition), financial data, precise geolocation data, and Protected Health Information (“PHI”) as defined by the Health Insurance Portability and Accountability Act. It also encompasses “sensitive personal data” as defined by EU Regulation 2016/679 (GDPR) and similar definitions under applicable data protection laws in any jurisdiction.
1.26 Applicable Laws refer to international treaties, customs, and rules applicable to the countries or regions involved, including the countries and regions where we operate, the countries and regions where Client operates, the countries and regions where the Service is used, and the countries and regions of origin of personal data. This includes specific laws, regulations, rules, decisions, and public order applicable in these jurisdictions. In these Terms, these are collectively referred to as “Applicable Laws."
1.27 Risk Activities refer to activities involving the use of artificial intelligence technology or automated decision-making that may significantly impact an individual's life, health, safety, property, or fundamental rights. Examples include, but are not limited to, autonomous driving, life support systems, medical diagnosis and treatment, emotion recognition, credit assessments, recruitment evaluations and use of manipulative or deceptive techniques. Risk Activities also include those defined as prohibited or classified as high-risk under the EU Artificial Intelligence Act upon its entry into force, as well as other prohibited or high-risk activities specified in applicable laws currently in effect or to be enacted in the future. The legal definition, risk level, and classification criteria for these activities are determined by Applicable Laws. This Service is not intended for, and must not be used to engage in, prohibited activities or high-risk activities (or activities with risk level and classification of the kind). We strongly oppose the use of this Service for such activities in violation of regulations. For the purposes of these Terms, prohibited activities and high-risk activities (or activities with risk level and classification of the kind) as defined by Applicable Laws are collectively referred to as “Risk Activities."
1.28 In these Terms, expressions in the singular include the plural, and expressions in the plural include the singular, unless the context otherwise requires.
1.29 References to terms such as “including,” “encompassing,” “such as,” “for example," "including but not limited to," or similar phrases are not intended to be exhaustive and shall not be construed to exclude any other items, matters, or circumstances consistent with the defined or described purpose.
2.1 Creation and Registration. To access, log in, and use the Services, the Client must create an account and establish a username and login password. The Client is required to provide complete, accurate, and truthful account information and must maintain the accuracy and validity of this information. Following the activation of the Client's account with the necessary permissions for the corresponding products, we will provide specific software products and services, including GoInsight.AI. Subject to compliance with these Terms and other applicable legal documents, the Client is permitted to use the Services solely for legitimate and reasonable business purposes. The Client agrees to assume full responsibility and liability for all activities conducted through their account while using the Service, including compliance with all "Applicable Laws”. Should the Client use the Service in a manner not authorized by these Terms, they shall bear all risks and consequences. We reserve the right to reject registration applications at our sole discretion or to terminate all rights to access, log in to, and use the Service. Additionally, we reserve the right to refuse any refunds or compensation to the Client.
2.2 Confidentiality and Updates of Account Information. The Client is fully responsible for maintaining the confidentiality and security of their account, password, API keys, access tokens, and other key information obtained during the course of cooperation between the parties (collectively referred to as “Account Information”). The Client shall properly use and safeguard the accounts and Account Information they create. If the Client's Account Information is incomplete, inaccurate, outdated, or has been previously registered, we reserve the right to refuse the Client's registration application or to terminate all rights to access, log in to, or use the Services at our sole discretion.
2.3 Account Information and Permissions. Through configurations defined by the Client, Designated Personnel may obtain member status and corresponding service access permissions. The Client's owner or super administrator may access, view, modify, and/or delete data within the Client's account, including data associated with Designated Personnel's accounts. The Client shall authorize account information and permissions only to those personnel who have a legitimate need to know such information and shall regularly review and update these permissions. The Client shall not disclose or share account information with any unauthorized person and shall refrain from logging into accounts on devices not owned by the Client. The Client shall not transfer, rent, lend, share, sell, or sublicense accounts to third parties. Should a Designated Personnel cease to be an employee or member of the Client, lose corresponding account permissions, or no longer be authorized by the Client to use the Service, the Client must immediately terminate that personnel's right to access and use. Failure to do so shall result in the Client bearing all losses and risks arising therefrom, for which we shall not be liable.
2.4 Account Security Authentication. The Client hereby authorizes us to the rights necessary to protect account security. We may periodically or irregularly authenticate the security of the Client's account through various methods, including, but not limited to, contacting the Client for identity authentication, authentication via email, password modification, and credit card authentication. If the Client is unable to authenticate their identity or unreasonably refuses authentication, we may reasonably suspect that the Client's account is acting abnormally or compromised and may suspend or terminate service to that account, notify the Client, or take further measures.
2.5 Notification. If the Client discovers any abnormal events such as account hacking, password exposure, or unauthorized access, the Client must immediately change their password and notify us without delay. Upon receiving notification, we will utilize commercially reasonable technical and business efforts to assist the Client in preventing unauthorized account access or other potentially damaging actions. However, this assistance does not constitute any warranty obligation on our part. Regardless of whether the Client was aware of the abnormal event, the Client shall bear all losses and risks arising from any failure to fulfill account security obligations, provided such failure was not intentionally caused by us, and we shall not be liable for any resulting losses or damages.
2.6 Account Deactivation and Termination. Designated Personnel may request the deactivation or termination of their accounts through the Client. Only members with the appropriate authorized identity granted by the Client may request or perform account suspensions and terminations. Account termination will result in the inability to access or use the Service and may lead to the deletion of all Client's Data and Client's Content associated with the account. We will process account termination requests based on notifications issued by the Client via email or other written means, in accordance with the Privacy Policy and applicable legal requirements. If a Designated personnel submits a request directly to us, we generally will not respond directly to that personnel but will notify the Client to handle the matter themselves.
2.7 Deactivation and Termination of Inactive Accounts. For Client's Account that has had no account use for a continuous period exceeding six months from the date of the last valid use record (e.g., account login, workflow operation, LLM output generation) and are not currently in a status of paid use (hereinafter referred to as "Inactive Account”), we will send an inactive account notification to the email address associated with the Client's Account. This notification typically includes information about the inactive status, possible actions, and a response period of no less than 30 calendar days from the date of notification. If the Client's Account remains inactive after the response period expires, we reserve the right to terminate the account based on our business needs without further notice. Once a Client's Account is closed, it cannot be reactivated. All historical records stored on our servers -including Client's Data, Client's Content, workflow configurations, and input/output logs—will be permanently deleted and cannot be recovered, in accordance with these Terms and applicable legal requirements. The Client is responsible for arranging data backups prior to account termination. The Client shall bear sole responsibility for any data loss, damage, or other losses resulting from failure to back up data, and we shall not be liable. Exceptions apply only where applicable law requires us to retain specific types of data or logs, or where a written agreement with the Client regarding account retention exists.
2.8 Consequences and Disclaimer. All actions taken by Designated Personnel using the Service are managed and controlled by the Client. Such actions shall be deemed the Client's actions, and the Client shall bear full responsibility. If the Client fails to comply with any provision in Sections 2.1 through 2.7 above, resulting in the leakage, loss, theft, unauthorized access, or use of the Client's or any entity's account information, Client's Data, Client's Content, personal data, business materials, confidential information, or property, or if unauthorized access or use of the Service occurs, or if billing information anomalies arise, and such actions or circumstances are not intentionally caused by us, then all risks, losses, damages, expenses, compensation, indemnification, or adverse consequences shall be borne solely by the Client, and we shall not be liable in any way.
3.1 Subscriptions and/or Orders. The Service may only be used after the payment of applicable fees. Unless required by applicable law or expressly stated in these Terms, fees paid are non-refundable, and all payment obligations are non-cancellable.
3.2 Taxes. The Client is responsible for all taxes, except for our income taxes. Unless otherwise stated, fees do not include taxes, duties, or other levies. If we have a legal obligation to pay or collect taxes on a transaction, we will invoice the Client, who must pay the invoiced amount unless a valid tax exemption certificate recognized by the tax authorities is provided.
3.3 Recurring Subscriptions/Auto-Renewals. If the Service supports recurring subscriptions or auto-renewals, and the Client successfully cancels the subscription before the renewal date, the Client will not be charged for the next subscription period but will lose access to and use of the Service.
3.4 Changes to Billing Standards and Methods. Fees may be adjusted due to various factors, including pricing, staff costs, hardware costs, market conditions, economic circumstances, and enhanced features. We may periodically update the Service's pricing standards and payment methods (collectively referred to as the “New Billing Rules") on our website, application, link pages, or within orders. The New Billing Rules shall not apply retroactively to subscriptions or orders already settled by the Client. If the Client has outstanding subscriptions or orders, the New Billing Rules shall take immediate effect upon publication, and the Client must pay fees in accordance with these rules. If the Client objects to the New Billing Rules and their effective date, they must immediately cease using the Service and instruct Designated Personnel to do the same. Objections must be submitted in writing via email or other means within seven days of the New Billing Rules being announced, and no later than the commencement date of the subscription or order service. The Client must reach a written agreement with us regarding the amended terms. Notwithstanding this, if the Client and designated personnel have commenced using the Services, such use shall be deemed acceptance of the New Billing Rules, and the Client shall bear the fees accordingly.
3.5 Service Termination. If the Client fails to settle the relevant fees, we reserve the right, on the day following the payment due date, to deactivate the Client's entire account, suspend the services, or restrict the permissions and functions of the Client's account. If the Client remains delinquent for seven days after the payment due date, we reserve the right to terminate the service, close all Client's Accounts within a reasonable timeframe, delete all Client's Content and Data within the accounts, and pursue legal remedies against the Client under applicable laws, these Terms, and other legal documents.
3.6 Additional Legal Documents Regarding Subscriptions and Fees. We may periodically publish or provide Clients with additional legal documents containing further information or details regarding subscriptions and fees. If any provision in such legal documents conflicts or is inconsistent with any provision under Section 3 (Subscriptions and Fees) of these Terms, the later-updated document shall prevail. If such documents supplement or elaborate upon any provision under Section 3, they shall be effective concurrently with these Terms, binding on both parties and applicable simultaneously.
4.1 Nature of Service. This Service functions as a technical tool, offering a visual enterprise-class Al-powered workflow platform. It enables the Client to independently choose LLMs, leverage AI tools to orchestrate business processes, and facilitate easier AI implementation. This helps the Client enhance work efficiency, improve the way they work, and drive business innovation through AI. The manner of using this Service is determined entirely by the Client's expectations, intentions, and choices. We assume no responsibility beyond providing a neutral technical tool. Specifically: a) We do not participate in LLM training or fine-tuning. b) We do not intentionally use or provide Client's Data for model training. c) We do not manually review Client's Data or Content. d) We do not intervene in decision logic or processes. e) We cannot control the Client's inputs or outputs. f) We do not provide, manage, or oversee the application methods or scenarios of Client's Data, Client's Content, or derivative products generated by Clients through this Service. g) We do not participate in the R&D, production, or sales of the Client's products. However, to comply with applicable laws and within our technical capabilities, we reserve the right to use automated technology to audit and test for illegal inputs and outputs.
4.2 Permitted Scope of Service Use. The Client may only use the Account and Services for: a) The Client's lawful and legitimate business purposes. b) Internal provision and use within the Client's internal business operations. c) Compliance with laws binding upon the Client and all legal documents, using the Product and/or Services lawfully and in good faith, strictly in accordance with these Terms and other legal documents.
4.3 Trade Controls. The Client hereby represents, warrants, and covenants that: a) The Client understands and agrees that components of the Services, third-party services, and model providers may be subject to export, re-export, or import restrictions or controls under applicable laws. b) The Client will not use the Services in violation of applicable laws and trade controls. c) The Client is not located in, under the control of, or acting on behalf of any sanctioned country, region, or list, and will not use the Services for regulated industries.
4.4 Prohibited Practices. If the Client engages in any prohibited practice, we reserve the right to delete or partially delete the Client's Data and Client's Content, suspend account permissions, restrict functionality, and/or terminate the Service without liability to the Client. The Client shall indemnify and hold us harmless from any damages or losses. Such practices include, but are not limited to:
4.4.1 Prohibition of Unauthorized Technical Operations and Commercial Use. The Client shall not permit any person to engage in any of the following acts: a) Resell, license, sublicense, distribute, transfer, assign, subassign, rent, mortgage, or pledge the Service (in whole or in part), grant access to the Service to unauthorized Clients, or use the Service to provide hosted or managed services to third parties. b) Conduct reverse engineering and decompile the source code of the service, or attempt to obtain private technical information of the Service, except where such restrictions are expressly prohibited by law and prior written notice has been provided to us. c) Copy, modify, translate the Service, create derivative works, or build, mirror, or republish all or any part of the Service. d) Remove or alter intellectual property notices or identifiers within the Service. e) Conduct unauthorized security testing, vulnerability scanning, or interfere with the operation of the Service, or circumvent access restrictions. f) Conduct development or extended development on products or services based on the Service to directly compete with us. g) Use the Service beyond the scope of rights expressly granted in these Terms.
4.4.2 Prohibition of “Risk Activities”. The Client shall not access or use the Service for any "Risk Activities,” which means prohibited and high-risk activities under applicable laws.
4.4.3 Prohibition of “Sensitive Personal Data”. The Client undertakes not to permit any person to use the Services to upload, collect, transmit, share, store, or process any sensitive personal data. If processing sensitive personal data is necessary for legitimate business purposes, the Client must first submit a written application detailing the scope of processing and legal basis, and enter into a written agreement with us regarding security and sensitive personal data processing, along with obtaining explicit authorization. For example, using the Services for the Client's business purpose while transmitting sensitive personal data is prohibited.
4.4.4 Prohibited Way the Service is Used. Clients shall not use the Services: a) To mislead any person into believing that outputs are entirely human-generated. b) In violation of applicable laws or legal documents. c) In violation of any technical documentation, user guides, or specifications. d) To make automated decisions that may adversely affect individual rights without appropriate human supervision. e) In a manner that infringes upon the rights of third parties or us, including but not limited to intellectual property, trade secrets, and other lawful interests.
4.4.5 Prohibited Misuse of the Service. The Client represents and warrants that it will not access, use, transmit, store, or distribute the Service, or use the Service for any of the following purposes (including but not limited to): a) In any manner that infringes upon the intellectual property, ownership, privacy, personal data, or any other lawful rights of us or any other entity. b) In any unlawful, harmful, prejudiced, fraudulent, false, misleading, deceptive, threatening, abusive, harassing, infringing, defamatory, vulgar, obscene, or otherwise objectionable manner. c) In any manner that offends racial, ethnic, or religious beliefs, skin color, sexual orientation, disability, specific identity, or sensitive privacy. d) In any manner that depicts explicit or pornographic content. e) Promoting violence or criminal activity. f) To allow unauthorized access or use of the Service. g) To conduct commercial activities and/or sales (such as contests, sweepstakes, advertising, or pyramid selling) on the Service without prior written consent from us. h) To store or transmit data or content prohibited by applicable law. i) To engage in illegal acts or causing harm or damage to the person or property security of any entity. j) To impersonate any entity, including but not limited to any of our employees or representatives, or falsely stating an affiliation with any entity. k)To transmit to or use the Service to disseminate any computer code, files, or programs containing viruses, Trojan horses, corrupted data, worms, time bombs, or other harmful components. l) In any other objectionable or inappropriate manner that violates applicable laws or these Terms.
4.4.6 Prohibition of Illegal Use. The Client represents and warrants that during the use of the Services, they shall not engage in any of the following illegal activities (including but not limited to): a) Posting or transmitting any communication or request intended to obtain account information, Client's Data, or other personal data or privacy from other entities. b) Using the Services to compromise the security of any computer or device network, crack passwords or security encryption codes, transfer or store illegal materials (including materials that may be deemed unlawful or obscene), or engage in any form of illegal activity. c) Operating mail list, Listservs, any form of automated response systems, “spam,” or similar programs on the Services, or engaging in any activity that interferes with, disrupts, or imposes an unreasonable burden on the normal operation of the Services. d) Initiating DDoS attacks, CC attacks, or excessively consuming bandwidth, storage, or other service resources. e) Using manual or automated software, devices, or other programs to scrape any content within the Service. f) Decompiling, reverse engineering, or otherwise attempting to obtain source code of the Service. g) Using the Service to unlawfully access, use, or intrude into another person's computer systems, mobile devices, or equipment without permission. h) Improperly obtaining or modifying data and information of other entities through the Service, or using such data for illegal or criminal activities. i) Conducting any other actions violating applicable laws.
4.4.7 Prohibition of Unsafe Service Use. The Client shall not use the Service in any manner that compromises its security, including but not limited to: Improper input; Unauthorized data processing or data misuse; Accessing the Service via VPN or similar technologies; Configuring weak passwords; Maliciously invoking or accessing our interfaces; Integrating third-party services not reviewed by the Client; Any other actions that may compromise Service security.
4.4.8 The Way Prohibited to Use LLM. When using the Service, the Client may independently access and select LLM models deemed compliant. However, the Client must not use LLM models or the Service in any manner prohibited, restricted, or excluded by the LLM Service Agreement, privacy rules, acceptable use policies, or other similar legal documents.
4.5 Description of Service
4.5.1 Modifications, Changes, Updates, and Maintenance. To provide better or more secure services, we may periodically modify, maintain, update, repair, or upgrade GoInsight.AI and its services, or modify certain features, interfaces, or components. Due to the existence of four distinct service models, each with unique characteristics, we neither promise nor guarantee updates for all service models. For the Client who is eligible for service updates, if we update GoInsight.AI, we do not guarantee that older versions will remain functional after a new version is released. We also do not guarantee continued Client support or maintenance services for older versions, nor that continued use of older versions will be free from errors or omissions. When a version update occurs, we will notify the eligible Client and prompt or push the updated version. Such a Client should verify version information promptly and install the update as soon as possible. If no date is specified in the notification, updates will be pushed no later than seven days from the date of notification. The Client who is eligible for service updates acknowledges and agrees that continued use of older versions may impact the quality of service, and they accept and voluntarily assume all risks arising from such continued use. Should such Client fail to implement updates or maintenance, he/she shall bear all risks, losses, and damages resulting therefrom, unless such risks were intentionally caused by us. We make no representations regarding the performance, security, or stability of outdated versions and assume no liability for any issues arising therefrom.
4.5.2 Devices and Formats We Support. The Client may access the Service via web browsers on computers. We will continually expand supported devices and formats. The Client must select the latest version compatible with their devices and systems; otherwise, normal use of the Service may be impaired.
4.5.3 On Self-Hosted and On-Premises Services. Although Sections 4.5.1 and 4.5.2 address updates, maintenance, and other matters related to GoInsight.AI, we do not commit to providing free updates or maintenance for GoInsight.AI under either self-hosted or on-premises service models (if offered to the Client). Should the Client independently replace terminal devices, change system versions, update services, and/or modify infrastructure such as servers and configurations (e.g., network settings), the Client may be unable to continue operating or using the service normally. Before the Client updates, maintains, upgrades, or replaces terminal devices, systems, servers, or other infrastructure, the Client is advised to consult with us separately and handle such matters individually. Otherwise, the service may not function normally, and the Client may incur risks of loss, damage, data loss, errors, omissions, etc., which shall be borne by the Client.
4.5.4 Network and Other Fees. Operating and using the Service consumes data traffic. The Client agrees to bear all data traffic fees, network fees, staff costs, input/output expenses, and other related costs incurred from downloading, using, updating, repairing, or maintaining the Service.
4.5.5 Reservation of Service Modifications and Changes. The Client acknowledges and agrees that we may modify, alter, suspend, or terminate the Service under specific circumstances, including discontinuing or modifying any LLM, feature, component, data, or content, due to model provider rules, our business changes, or applicable legal requirements. Additionally, we may impose restrictions on certain LLMs, features, components, or services, and/or limit Client access to part or all of the Service, without prior notice or liability.
4.5.6 Prominent and Implicit Labeling of AI-Generated Content. If the Client publishes or disseminates tools, applications, systems, products, or services based on this Service, including automated decision-making, deep synthesis, or deep learning technologies, the Client must strictly comply with applicable legal requirements. The Client must prominently and implicitly label AI-generated or manipulated content through secure and reliable methods, such as digital watermarks, metadata, encrypted traceability, logging, or other labeling methods that are appropriate to the context. The Client shall ensure that other Clients, their users, and the general public can recognize outputs that are AI-generated or AI-manipulated, and shall not remove, alter, forge, or conceal any Al-generated content labels applied by us, regardless of the form of those labels. The Client assumes sole responsibility for any liability, risk, or claims arising from violations of applicable laws, and we shall not be liable for such matters.
4.5.7 Vulnerabilities. Any exploitation of vulnerabilities in systems, code, or rules, abuse of service safeguards, or acquisition of services through non-official or unauthorized channels shall not be protected. We reserve the right to cancel and/or withhold services, with all resulting losses and liabilities borne solely by the Client.
4.5.8 Statistics. Notwithstanding any contrary provision herein, we may collect, use, and aggregate data regarding the configuration, usage, and consumption of the services, including applications, LLM, plugins, etc., under the Client's Account. We may analyze the performance and related activities of the Services to operate, enhance, improve and develop our products and/or services for our business purposes, and to provide advice and recommendations to the Client regarding the services. The Client acknowledges that we may: a) disclose or provide aggregated statistical data in accordance with applicable law, and b) use such statistical data as permitted by applicable law, provided that such data does not identify the Client's confidential information.
4.5.9 Suspension or Termination of Service. In the event of any of the following circumstances, we may take one or more of the following actions: A. Immediately suspending or permanently revoking the Client's right to use the service. B. Suspending, modifying, or permanently deleting any content transmitted by the Client to the service. C. Initiating legal proceedings against the Client. D. Disclosing information to law enforcement agencies as required by applicable law or deemed necessary by us. Such circumstances may include, but are not limited to: a) The Client has violated or may violate applicable laws or requirements of regulatory authorities. b) Applicable laws or authorized bodies require or direct us to take action. c) The Client fails to implement service updates or maintenance for the latest version ((Both self-hosted services and on-premise services need to be updated and maintained to the version we recommend). d) The Client fails to respond timely to requests from us or users of the Client, or does not provide sufficient time to verify and process updates to personal data, and/or requests from other entities regarding the exercise of data protection. e) The Client breaches any provision of these Terms, other legal documents, or any other agreement between the parties. f) We determine that the Client's business practices, trade practices, or other activities pose an unacceptable risk to us. g) We determine that the Client's use of the services: (i) is or may be harmful to us or third parties; (ii) reduces or may reduce the security, stability, or reliability of the Service, us and third parties; (iii) is enabling or facilitating or may enable or facilitate illegal or prohibited transactions; and/or (iv) is or may be illegal.
5.1 Human Intervention, Review, and Authentication. The Client acknowledges and agrees that information obtained through the Service must be accessed only after thorough, proactive, and independent consideration. The Client shall not rely solely on the information and content generated by the Service. A human review of the code, analyses, decisions, and recommendations produced by the Service is required before the Client can fully rely on them. For matters requiring the expertise and experience of professionals in specialized fields including, but not limited to, healthcare, finance, accounting, investment, tax, insurance, credit, education, employment, vocational training, housing, law, customs, immigration, visas, and related areas—the Client shall consult relevant professionals and exercise due diligence in inspection and authentication.
5.2 Independent Risk Assumption. The Client acknowledges and agrees that artificial intelligence cannot replace human judgment in making completely reliable decisions. Due to various factors including contextual information, prompts, technical capabilities, and inherent limitations of artificial intelligence and algorithms—the absolute accuracy and authenticity of information and content obtained through the Service cannot be guaranteed. The Client assumes all risks associated with the use of the information, content, analyses, recommendations, and decision outcomes derived from this Service. No information, content, or decision outcomes obtained through the Service shall constitute a warranty, except as expressly provided herein.
5.3 Legality of Client's Content. The Client acknowledges that it is solely responsible for the legality of the source and output of all data, content (including Client's Content), and information within its account. The Client retains full and independent control over and bears full responsibility for the legality, distribution scope, and initiation of actions related to workflows created or shared through this Service, as well as content generated by standalone applications, tools, or similar products and services. The Client shall independently provide its end users with service agreements, privacy policies, data processing agreements, or other legal documents that comply with applicable laws. The Client must ensure the legality, compliance, and security of Client's Content and content related to workflows created or shared through the Service, or generated by standalone applications, tools, or similar products and services. The Client shall undertake all necessary registration, filing, certification, approval, or other procedures as required by applicable laws. We do not engage in substantive reviews of Client's Content nor intervene in the logical decision-making processes between the Client and the LLM. While we may provide tools to assist the Client in adhering to relevant rules, we make no guarantees regarding the effectiveness or accuracy of such tools. We shall not be liable for any damages, losses, compensation, or legal responsibilities arising from the Client's violation of applicable laws. The Client shall bear ultimate responsibility for their workflows, applications, tools, products, and services, as well as any published content. This includes, but is not limited to, legal liabilities arising from regulatory investigations, penalties, claims by relevant entities, or losses due to defects, infringements, or violations in data or content.
6.1 Intellectual Property Rights. Both the Client and we shall comply with all copyright notices, patent rules, trademark regulations, and restrictions pertaining to any content accessed or obtained through the Services. Without the prior express written permission of the relevant rights holder, no party shall access, use, copy, modify, translate, publish, advertise, transmit, distribute, perform, upload, display, process, share, license, sell, or otherwise exploit any content that is not legally authorized by the Client for any purpose, or in a way that damages the rights of third parties. No party shall register or apply for registration of, forge, counterfeit, or use identical or similar trademarks, brand logos, trade names, business names, domain names, and other rights without proper authorization. Additionally, no party shall engage in unauthorized use, exceed the scope of any license granted, sell infringing goods or services, or assist others in committing infringement.
6.2 Intellectual Property Rights in the Service. We grant the Client a non-exclusive, non-transferable, non-sublicensable, time-limited, revocable right and license to use the Service for internal business operations during the Service Term. This license does not transfer ownership or intellectual property rights. Notwithstanding any provision to the contrary, we and the relevant rights holders retain all rights, title, and interest in the Service, including but not limited to GoInsight.AI, the GoInsight logo, trade names, company names, domain names, code, support guide, user manuals, interface designs, logs, technology, modifications, updates, upgrades, extensions, components, new versions, and all derivative works (collectively, the “IPR”). Unless otherwise agreed in writing between us and the Client, nothing in these Terms shall be construed as granting the Client or any third party any license, authorization, ownership, or interest in the IPR. All rights not explicitly granted in these Terms are reserved by us.
6.3 Client's Ownership, Intellectual Property Rights, and Client's Content. The Client retains ownership of all Client's Data and Client's Content, including but not limited to workflows created by the Client, inputs, outputs, uploaded documents, images, and any data transmitted, processed, or stored in the Service while using third-party services. The Client shall ensure that they have obtained all necessary rights, authorizations, and licenses to use, transmit, process data, Client's Content, and its derivatives through this Service, and to use, transmit, process, or store the data and Client's Content involved in the Service in other ways. The Client may delete Client's Content independently; however, deleted content cannot be recovered, and the Client should back up such content as necessary. The Client acknowledges and agrees that this Service relies on LLM analysis and generation from third-party services, and similar inputs may yield similar outputs. The establishment of intellectual property for workflows, inputs, outputs, and further creations based on outputs depends on agreements between the Client and third parties, as well as applicable legal rules. We do not claim ownership or intellectual property rights over Client's Content.
6.4 Promotional Use. The Client grants us permission to identify and showcase them as a partner and to use the Client's logo, trademark, business name, product or service name, and Client's reviews of this Service worldwide, free of charge, for promotional purposes. If the Client does not agree to such use, they must formally notify us via email. The revocation of this authorization shall take effect upon our confirmation of receipt of the email, after which we will cease similar displays.
6.5 Infringement or Notification Over Illegal Activity. If we receive a notice alleging that the Client's use of the Service infringes upon intellectual property rights or violates applicable laws including, but not limited to, the Client's created workflow, input, output, derivative works, or results generated using output that infringe upon the legitimate rights and interests of any entity, whether or not filed or registered—we will inform the Client of the key details of the infringement notice. The Client is then responsible for addressing the dispute with the relevant entity and must provide us with an explanation of their response. If the Client fails to provide evidence of non-infringement, or if we deem the evidence insufficient, or if the Client's actions may jeopardize the Service or other Clients, we reserve the right to request the Client to modify or delete infringing content. Additionally, we may take appropriate actions to restrict functionality or operational permissions, suspend, or terminate the Service, or implement other necessary measures without further notice. We are not responsible for any consequences resulting from service interruption, loss, damage, data loss, or other harms, including any modifications or deletions of Client's Data or Content.
7.1 Confidential Information. The party receiving information agrees that all codes, inventions, technologies, documents, business and financial information (including Client's Data and Client's Content) obtained from the party disclosing information, identified as confidential at the time of disclosure or reasonably identifiable as confidential due to its nature, shall constitute confidential information of the party disclosing information. Additionally, our private technology, along with all disputes, litigation, arbitration progress, processes, results, and related matters between us and the Client, shall also be deemed confidential without requiring specific labels, except as mandated by applicable laws and for performing the contract. Confidential information does not include: a) Information disclosed to third parties with the written authorization of the party disclosing information. b) Information that the party receiving information lawfully possessed or was aware of prior to receiving it. c) Information that is publicly known, unless made public due to the breach of these terms by the party receiving information. d) Information lawfully obtained from a third party without violating any confidentiality obligations. e) Information independently developed by the party receiving information without using confidential information.
7.2 Protective Measures. Unless expressly authorized, the party receiving information shall keep confidential information secure and shall not disclose it to unauthorized third parties. Confidential information shall only be used to fulfill obligations, provide services, and exercise rights under these terms. The party receiving information may disclose confidential information to its employees, agents, contractors, financial advisors, lawyers, auditors, and other relevant personnel who have a legitimate need to know, provided these individuals comply with confidentiality obligations at least as stringent as those outlined in these Terms. The party receiving information is responsible for ensuring such personnel's compliance with the confidentiality clause.
7.3 Mandatory or Statutory Disclosure. If the party receiving information or related personnel are compelled by applicable laws, judicial authorities, or regulatory agencies to disclose any confidential information, the party receiving information shall notify the party disclosing information. The party disclosing information agrees to exempt the party receiving information and related personnel from the confidentiality obligations to the extent necessary. Notwithstanding this agreement, if the party disclosing information requests the party receiving information to contest the disclosure within permissible legal limits, the party disclosing information shall cover all reasonable expenses incurred by the party receiving information in raising objections, implementing confidentiality measures, seeking legal remedies, or obtaining professional support.
8.1 Rules Governing Our Collection, Processing, and Transfer of Personal Data. Please read our Privacy Policy. For cross-border data transfers, we will incorporate standard contractual terms from the country/region of the data source as required by applicable laws and implement appropriate security safeguards to protect data security within the reasonable scope of our commercial and technological capability.
8.2 Security. We have established physical, technical, and administrative measures to prevent unauthorized access, destruction, use, modification, or disclosure of data. These measures include HTTPS encrypted transmission, AES-256 encrypted algorithm, and other appropriate technical safeguards to secure the Service and Client's Data.
8.3 Client's Data. As outlined in Section 6.3, the Client retains ownership of Client's Content. By transmitting, processing, and/or storing Client's Content during the Service, the Client grants us a global, non-exclusive, and limited license to access, use, transmit, process, copy, store, distribute, perform, export, and display Client's Content. This license also allows us to access the Client's account as reasonably necessary to: a) Provide maintenance, operation, improvement, and updates to the Services; b) Prevent and resolve service, security, support, or technical issues; c) Comply with applicable legal requirements. The Client is fully responsible for the accuracy, quality, content, and legality of Client's Data and Client's Content, as well as any actions arising from them.
8.4 Client's Controller Status and Disclosure of Personal Data. In delivering the Services, we may process Client's Data and Client's Content. Both we and the Client acknowledge that in the context of cloud-hosted services and dedicated cloud-hosted services, the Client acts as the data controller and data exporter, while we act as the data processor. We will collaborate with sub-processors to process the Client's Data and Client's Content on behalf of the Client. When the Client provides us with the Client's Data that includes personal data or authorizes us to process personal data, the Client must ensure all necessary notifications are provided to related individuals, consumers, data subjects, and other entities (including the Client's own Clients). This includes obtaining all required rights and consents, and providing proof of consent upon our request. The Client must ensure that we can lawfully process personal data in accordance with these Terms, privacy rules, and data processing agreements, covering all aspects of data processing, including collection, use, transmission, storage, sharing, and disclosure. The Client retains the right to independently decide the content of notifications to such entities and to determine the purposes, uses, and types of personal data processed. Under self-hosted and on-premise service models, we typically do not manage or control the Client's Data, and we are neither data controllers nor data processors in these scenarios.
8.5 Client's Data and Services. The Client acknowledges and agrees that we provide services solely to the Client. If any entities other than the Client (including the Client's users) are permitted to access the Client's account, outputs, derivative products, or services, we have no direct relationship with these entities and will not be held responsible for them. The Client assumes full responsibility for the accuracy, quality, content, and legality of Client's Data and Client's Content, as well as any actions arising from this data. The Client declares and undertakes that: a) The Client has obtained all necessary rights, licenses, and authorizations to transmit Client's Data (including personal data) through this Service, perform any actions triggered by Client's Data or Client's Content, and otherwise use, process, and/or store Client's Data (including personal data) on the Service. b) The source of Client's Data and Client's Content is legal, and the transmission, processing, storage, and use of Client's Data (including personal data) authorized by the Client will not violate any applicable laws, these Terms, or any applicable third-party service terms. If the Client fails to comply with these obligations and causes us losses or penalties, the Client agrees to defend us and ensure that we are not liable for any compensation.
9.1 Connection, Integration and Data Sharing with Third-Party Services. For the convenience of Clients, this Service may include or support connections or integrations with third-party services, regardless of whether such connection or integration is within this service or a third-party service. When the Client configures or uses these third-party services, their account information, inputs, outputs, and Client's Data may be transmitted, shared, stored to by third-party services or processed by third parties. We provide such connections or integrations solely to facilitate and fulfill these Terms and do not endorse, approve, or recommend any third-party services or associated products. We assume no responsibility for the content, functionality, or availability of third-party services and have no obligation regarding the use of any third-party products and/or services through our Service. Third-party services are not governed by our terms of service or privacy policy. All risks associated with accessing and using third-party services are the sole responsibility of the Client. The Client should carefully assess the risks involved in using such services. We do not guarantee the accuracy or reliability of third-party services or the information, data, and suggestions they provide. The Client using third-party services is subject to the third parties' terms of use and privacy policies and must ensure compliance with those rules.
9.2 Sharing Between the Client and Third Parties. The Client acknowledges and agrees that if access to their account in this Service is granted to a third-party service, the Client's account information may be shared with that third party. Depending on the Client's configuration and use of the Service, the Client is fully responsible for: a) The third party's access, transmission, processing, and storage of Client's Data and Client's Content. b) Any operations performed by the third-party service on behalf of the Client or any derivative results derived from the Client's data. The Client is prohibited from posting links or advertisements that direct other Clients or their end users to content or information that may violate these Terms or any applicable terms of third-party services.
9.3 Suspension and Modification of Third-Party Services. Third-party services may alter their service rules, suspend, or terminate their services without the consent of the Client or us. The Client acknowledges and agrees that we have no control over such situations, even if these changes may affect the functionality of this Service, the Client's experience, or the availability of third-party service catalogs, content, or delivery methods. The Client agrees to hold us harmless and will not seek to recover losses, damages, compensation, or indemnification from us. While we will make reasonable commercial and technical efforts to minimize impacts, this does not constitute a guarantee or obligation on our part.
The following disclaimer clause is independent; even if any limited remedy fails to achieve its purpose, it does not affect the validity and applicability of the following:
10.1 Provision of Service and Exclusion of Guarantees. The Service is provided “as is” and “as available,” without any express or implied guarantees. To the maximum extent permitted by applicable law, all conditions, guarantees, or other terms that may affect the quality of the Service—whether implied or incorporated into this Agreement or any other legal document through statutory law, common law, or other means are hereby excluded. This includes, but is not limited to, conditions, guarantees, or other terms of satisfactory quality, fitness for a particular purpose, and compliance with legal requirements of any jurisdiction.
10.2 Uncontrollable Circumstances. The Client acknowledges and agrees that no special legal relationship or fiduciary duty exists between us and the Client. We have no control over the content accessed by the Client through the Service, the Client's inputs or outputs, the impact of these inputs or outputs on the Client, how the Client understands and uses them, or possible actions that the Client may take after accessing those input or output contents. For any damage or loss incurred by any content obtained or not obtained through the Service, as well as due to misuse of the Service by the Client or others, or results derived from it, the Client shall independently seek legal recourse from the infringer and shall exempt us from any liability.
10.3 No Absolute Guarantee. The Client acknowledges and agrees that we do not provide any guarantees regarding the following: The Service's full suitability for the Client's requirements or its ability to meet expected results, purposes, usefulness, accuracy or truthfulness; The marketability, applicability, compatibility, stability, non-infringement, industry-specific legality, and compliance of the Service; The Service's immunity from interference; The timeliness, security, reliability, uninterrupted operation, and error-free and omission-free performance of the Service; The rectification of any errors or defects within a short timeframe; The absolute security and reliability of data transmission and storage. For any issues arising from the aforementioned points, as well as any losses or damages incurred due to the Client's use or reliance on content within the Service, the Client agrees to assume the associated risks independently. The Client acknowledges that we shall not be liable for any losses, damages, or expenses. However, the Client can contact us promptly, and we will make reasonable commercial and technical efforts to address the issue. Our sole and exclusive responsibility regarding any errors, and the sole and exclusive remedy available to the Client, is limited to providing reasonable support services.
10.4 Exemption of Liability. The Client acknowledges and agrees that we shall not be liable for: a) Any unauthorized tampering, access, or use of the Service, the Client's account, Client's Data, or Client's Content that is beyond the control of us or GoInsight.AI, or that arises from or concerns the Client's failure to use or implement appropriate data security measures. b) Access or use of the Services by the Client or others in a manner inconsistent with these Terms or related documents, or in violation of applicable laws, or use of GoInsight.AI and its services in a manner inconsistent with applicable laws, and our intended purpose. c) Unauthorized access to our servers, infrastructure, data, or protected data. d) Service interruptions or cessations. e) Vulnerabilities, viruses, or other harmful code transmitted to or through the Service. f) Any errors, inaccuracies, omissions, or losses related to protected data or data associated with the Service. g) Client's Content. h) Defamation, offense, fraud, or illegal activities by the Client or others. i) Failure to comply with applicable laws, these Terms, or other legal documents. We shall not be liable for any damages, losses, or expenses resulting from any of the actions outlined above.
10.5 Exemption from Special Field Liability. The Client acknowledges and agrees that the primary purpose of GoInsight.AI is not to address specific compliance requirements related to areas or scenarios with special compliance obligations, including but not limited to healthcare, finance, insurance, aviation, nuclear energy, autonomous driving, and emergency services. Consequently, we cannot guarantee that GoInsight.AI and its services will meet all regulatory or safety standards in these industries. If the Client chooses to use GoInsight.AI and its services in such areas, he/she should bear full responsibility for managing related risks, including regulatory compliance and data security matters (such as handling patient health information and other sensitive data). The Client must ensure that their use complies with all applicable laws and standards and shall indemnify the service provider against any losses, claims, or expenses arising from such use.
10.6 Factors Beyond the Control of Us or GoInsight.AI. If the Service is unable to operate due to any of the following circumstances, or if it results in the loss, damage, or error of the Client's property, documents, or data, the Client acknowledges and agrees that we shall not be held liable and he/she waives our liability for damages, losses, and any legal responsibilities: a) Unauthorized operations by the Client during system downtime for maintenance, upgrades, or adjustments announced by GoInsight.AI. b) Malfunctions in telecommunications, networks, or infrastructure that prevent normal data transmission or service provision. c) Natural disasters (e.g., typhoons, earthquakes, floods, storms), and force majeure factors and objective circumstances such as power outages, epidemics, wars, armed conflicts, riots, terrorist attacks, government actions, judicial orders, changes in laws or policies, trade controls, import or export controls that cause service interruptions or stops. d) Issues arising from hacker or virus attacks, extortion, technical adjustments or failures in the telecommunications department, website upgrades, system instability, force majeure events (e.g., server crashes), suspension, modification, restriction, change, adjustment of LLM, and other third-party reasons. e) Illegal or improper behavior by the Client. f) Illegal or improper behavior by third parties. g) Other situations not attributable to us or caused by factors beyond our control. In the event of such incidents resulting in service interruption, the Client may negotiate with us via email or other written means to extend the service term or explore other compensation methods. If an agreement cannot be reached through negotiation, both parties may terminate these Terms and any related legal documents.
10.7 Compliance with Applicable Laws in Singapore. We are located in Singapore. If the Client uses this Service outside of Singapore, he/she is responsible for complying with all applicable laws in their respective jurisdictions. We expressly make no representations or guarantees regarding the global legality, applicability, or availability of the products and/or services.
The following exclusions of indirect losses, limitations of liability, and compensation clauses are independent and shall remain valid and applicable even if any limited relief measures fail to achieve their intended objectives.
11.1 Exclusion of Indirect Losses. To the maximum extent permitted by applicable law, we, along with our suppliers, distributors, agents, subprocessors, subcontractors, and their respective shareholders, directors, and employees, shall not be liable for any of the following responsibilities arising from contract, negligence, fraud, strict liability, tort, or any other legal or equity theory in relation to these Terms or the primary matters of this service: a) Compensation for any indirect, incidental, occasional, consequential, or punitive damages. b) Costs associated with data loss or damage, loss of materials, or the purchase of substitute goods or services. c) Loss of trading opportunities, profits, goodwill, or business interruption. d) Any responsibility arising from matters beyond our reasonable control. These exclusions apply even if such losses, damages, or expenses are foreseeable, regardless of whether we have been informed of their possibility.
11.2 Our Liability and Upper Limit for Compensation. To the maximum extent permitted by law, the following limitations on general and fraud-related damages apply to any matters or claims related to this service, except as specified in Section 11.3. These limitations constitute the Client's sole remedy for disputes under this Service and represent our sole liability for damages.
11.2.1 Compensation for General Damages. The Client acknowledges and agrees that, to the maximum extent permitted by law, regardless of any legal theory (including infringement, strict liability, or other legal or equity theories), even if the compensation measures described in this clause do not fully cover all losses of the Client and fail to achieve their fundamental purpose, or if we are aware or should be aware that losses may occur, the Client agrees that: If we breach or infringe (including general negligence) or there are any legal grounds for litigation without fraud, fraudulent statements, or gross negligence, and the situation does not meet any of the circumstances outlined in the disclaimer in Article 10, we shall compensate the Client. The Client agrees that: (1) Our sole liability for compensation shall be either monetary compensation or in the form of long-term service credits. (2) The Client may choose to receive cash equivalent to the monetary compensation or an extension of the service term of equal value. (3) For the four service modes, any token fees for the use of cloud-based LLM will be excluded and deducted accordingly. (4) The maximum amount of monetary compensation we bear is as follows:
11.2.2 Compensation for Damages Caused by Gross Negligence. In the event that we commit gross negligence resulting in economic losses to the Client, we shall compensate the Client for direct economic losses in proportion to our liability. To the maximum extent permitted by applicable laws, the Client further agrees that: (1) Our sole liability for compensation shall be either monetary compensation or in the form of long-term service credits, excluding indirect losses. (2) The Client may choose to receive cash equivalent to the monetary compensation or an extension of the service term of equal value. (3) For the four service modes, any token fees for cloud-based LLM use will be excluded and deducted accordingly. (4) In cases of gross negligence, the maximum amount of monetary compensation we bear shall be governed by the following rules, excluding the application of Section 11.2.1:
And/or (5) under compensation for damages caused by gross negligence, the prerequisites for the Client to obtain compensation for gross negligence are as follows: a) It must be proven that we have committed gross negligence. b) The Client must demonstrate that direct economic losses were incurred due to our gross negligence. c) The Client shall notify us within a reasonable time (not exceeding seven days) after the loss is incurred or discovered, providing a reasonable explanation and proof of the damage suffered. d) We must have provided remedial measures to the Client, and despite the Client's full and complete assistance and cooperation, direct economic losses still occurred. e) The Client shall provide necessary evidence, including but not limited to: Bills and invoices for direct economic losses; Evidence of the Client's full and complete assistance and cooperation; Appraisal or evaluation reports issued by professional institutions jointly selected by the Client and us; Effective judgment documents from courts or arbitration institutions (if applicable); Any additional evidence we may require. Unless otherwise provided by mandatory laws of the relevant jurisdiction, the limitations of liability under Section 11.2.2 shall be effective to the maximum extent permitted by applicable law.
11.3 Protection of Intellectual Property Rights. If we have reason to believe that the products of GoInsight.AI may infringe on the intellectual property rights of third parties (excluding issues arising from the use of LLM, Client's behavior, third-party services, and the use of this service in combination with third-party services), we may choose to bear the costs ourselves and take the following actions: a) Obtaining license for the Client to continue using the service. b) Modifying the service to ensure it does not infringe on third-party rights while maintaining its functionality. c) Replacing the service with a non-infringing, functionally similar alternative solution. If the above options are deemed unreasonable or impractical for business and technology providers, we may decide to terminate the Service at our discretion and refund the Client any fees paid for services not yet used or consumed, on a proportional basis.
11.4 Client's Liability for Compensation. The Client agrees to independently compensate for any third-party claims or demands arising from: Violations of these terms; Use of the Service; Improper behavior; Risk activities; Client's Input and output, or data and results generated through the Service; Misuse of third-party software or violations of third-party's additional terms and legal documents; Client's infringement of intellectual property rights (including any use of Client's accounts by third-party), breach of confidentiality rules, or damage to the rights of any entity (including but not limited to all compensation to damages, settlement costs, attorney fees, and other reasonable expenses). The Client undertakes to indemnify us, along with our affiliates, distributors, dealers, suppliers, subcontractors, subprocessors, and their respective shareholders, directors, officers, and employees, from any damage, loss, expense, or liability. The Client also agrees to provide free defense for the aforementioned entities to ensure they are exempt from claims for compensation.
12.1 Notification to the Client. We may send notifications to the Client through various channels, including: Announcements on our website or application; Internal messages; System push notifications; Email addresses provided by Clients. The Client is responsible for ensuring that the email address provided to us is current and accurate. Any consequences arising from inaccurate and invalid email addresses, or delayed responses to emails provided by the Client, shall be borne solely by the Client.
12.2 Contact Us. If the Client has any questions, complaints, or claims regarding these Terms, other legal documents, or our services, please contact us via email:
SAND STUDIO PTE. LTD.
Contact Email: dpo@goinsight.ai
Address: Unit 30-15, Level 30, Singapore Land Tower, No.50 Raffles Pl, Singapore 048623
13.1 Governing Law and Jurisdiction. All disputes arising from or related to the establishment, effectiveness, or interpretation of these Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict rules. Any dispute, controversy, or claim arising out of or in connection with this Agreement (including any issues relating to the existence, validity, or termination of this term) (hereinafter referred to as “Dispute") shall first be submitted to the Singapore International Mediation Centre (“SIMC”) for mediation in accordance with the currently effective SIMC Mediation Rules. If the dispute cannot be resolved through mediation within 90 days (or an extended period agreed upon by both parties) after SIMC initiates mediation, the parties may submit the dispute to the Singapore International Arbitration Centre (“SIAC”) for resolution in accordance with the currently effective SIAC Arbitration Rules at the time of submission of the arbitration notice. Both parties may participate in mediation and subsequent arbitration proceedings via video conferencing.
13.2 Both parties agree to waive Class Action and Multi-Party Litigation. The Client acknowledges and agrees that he/she shall not make any claims against us as plaintiffs or members of a class in any alleged class, collective, representative, multiple plaintiffs, or similar litigation (“Class Action”). The Client further agrees to waive any right to participate in or represent any class action or other representative litigation brought against us.
13.3 Applicability of Terms. The Client acknowledges and agrees that, unless otherwise specified, the contents of these Terms may apply to four service modes: cloud-hosted services, dedicated cloud-hosted services, self-hosted services, and on-premises services. If special instructions are made in these Terms regarding applicable service modes, the corresponding term content can only apply to specific service modes.
13.4 Changes in Applicable Laws and Regulatory Rules. If there are changes in the laws and regulatory rules applicable to both parties, and we can only continue to provide products and services to the Client in accordance with the relevant laws and regulatory rules after modifying these Terms, we will appropriately amend these Terms and publicize the modified content to the Client. If there are changes in laws, regulatory rules, or circumstances that prevent compliance, either party may request termination of this Service, with neither party held responsible. Both parties shall negotiate handling rules following termination, but neither shall claim liquidated damages, compensation, or similar punitive items and payments.
13.5 Updates and Modifications to These Terms. To provide better service or due to changes in applicable laws, technical conditions, product features, etc., we reserve the right to modify these Terms from time to time and will release revised versions. If changes are made, we will post the new terms along with the update date at the top of the terms on our website. Clients should pay attention to and promptly check notifications. If the Client disagrees with the revised terms, he/she should immediately cease using the service and contact us. Continued access or use of the service after the revised terms are published indicates acceptance of the modified terms.
13.6 Transfer. Unless prior written consent is obtained from us, the Client shall not transfer any rights and obligations under this Agreement. However, we may transfer or delegate related parties to fulfill the rights and obligations under this Agreement without obtaining the Client's consent.
13.7 Severability and Waiver. If any specific content of these Terms is found to be unenforceable or invalid, it shall be limited, cancelled, or deleted to the minimum extent necessary, while the remaining provisions shall remain valid. The specific provisions shall be executed to the maximum extent possible to achieve the intentions of both parties, and necessary modifications shall be negotiated and made to ensure the validity and enforceability of those contents and these Terms. A waiver by either party of any rights or failure to exercise rights under these Terms does not imply a waiver of any other rights.
13.8 Connection with Other Legal Documents. If we have signed sales agreements, authorization agreements, or similar legal documents with the Client, these Terms serve as an attachment to those documents and have the same legal effect. Provisions in the sales agreements, authorization agreements, or similar legal documents shall take precedence in implementation. In the event of any conflict or inconsistency between the sales agreements, authorization agreements, or similar legal documents and these Terms regarding specific content, the terms of the sales agreements, authorization agreements, or similar legal documents shall prevail. If the sales agreement, authorization agreement, or similar legal documents do not specify or adequately detail provisions, the clauses outlined in these Terms shall govern and be executed accordingly.
13.9 Rights of Third Parties. These Terms do not create any rights in favor of third parties. Any non-contracting party, other than the parties to these Terms, shall not have the right to demand that the parties assume any liability or obligation under these Terms in accordance with the Contracts (Rights of Third Parties) Act 2001 of Singapore.
13.10 Title. For convenience, these Terms include titles for each section; however, these titles carry no legal significance and may not accurately or completely reflect the content of the respective sections.