Connect Help Scout to Automated Workflows

Back to integrations

Integrate GoInsight.AI with Help Scout to streamline your customer support. Synchronize customer data across systems, automate responses, and leverage AI to enhance your team's efficiency and customer satisfaction.

Supported operations

Operation

Description

Create a Conversation

Creates a conversation in an inbox with at least one thread.

Delete a Conversation

Deletes a conversation in Inbox.

Get Many Conversations

Gets all conversations from HelpScout using client credentials authentication.

Get Organization Conversations

Gets all conversations for an organization from HelpScout using client credentials authentication.

Get a Conversation

Gets a conversation from HelpScout by ID using client credentials authentication.

Update Conversation Tags

Allows for a single conversation’s tags to be updated.

Update a Conversation

Updates a conversation in HelpScout by ID using client credentials authentication.

Create a Customer

Creates a customer in helpscout.net using client credentials authentication.

Delete a Customer

Deletes a customer from HelpScout by ID using client credentials authentication.

Get Many Customers

Gets all customers from HelpScout using client credentials authentication.

Get Organization Customers

Gets all customers for an organization from HelpScout using client credentials authentication.

Get a Customer

Gets a customer from HelpScout by ID using client credentials authentication.

Update a Customer

Updates a customer in HelpScout by ID using client credentials authentication.

Create Customer Property Definition

Creates a customer property definition in HelpScout using client credentials authentication.

Delete Customer Property Definition

Deletes a customer property definition from HelpScout by ID using client credentials authentication.

Get Customer Property Definitions

Gets customer property definitions from HelpScout using client credentials authentication.

Update Customer Property Definition

Updates a customer property definition in HelpScout by ID using client credentials authentication.

Get Many Mailboxes

Gets all mailboxes from helpscout.net using client credentials authentication.

Get a Mailbox

Gets a mailbox from HelpScout by ID using client credentials authentication.

Create an Organization

Creates an organization in helpscout.net using client credentials authentication.

Delete an Organization

Deletes an organization from HelpScout by ID using client credentials authentication.

Get Many Organizations

Gets all organizations for the account from HelpScout using client credentials authentication.

Update an Organization

Updates an organization in HelpScout by ID using client credentials authentication.

Get Many Tags

Gets all tags used across all inboxes from HelpScout using client credentials authentication.

Create a Chat Thread

Creates a new chat thread to a conversation.

Create a Customer Thread

Creates a new customer thread to a conversation.

Create a Note

Creates a new note to a conversation.

Get Many Threads

Gets all threads from a HelpScout conversation using client credentials authentication.

Update a Thread

Updates a thread in HelpScout conversation by ID using client credentials authentication.

Documentation

Operation Details

Credentials Guide

FAQ about Help Scout integrations

Why am I getting a 401 Unauthorized error?

This error typically indicates an issue with your credentials. Please check the following:

Correct Token: Ensure the integration token you provided in the credentials is correct and has not expired.
Shared Database/Page: Make sure you have explicitly shared the target database or page with your Notion integration. Go to the page/database in Notion, click \"Share\", and invite your integration.

How can I find my Mailbox ID?

You can find the Mailbox ID in the URL when viewing a mailbox in the Helpscout web application.

Navigate to the desired mailbox in Helpscout.
Look at the URL in your browser's address bar. It will look something like https://secure.helpscout.net/mailbox/123456/....
The number immediately following /mailbox/ is your Mailbox ID. In this example, it is 123456.

What is the required format for the CustomerData or ConversationData objects?

The structure of these objects must match the schema expected by the Helpscout API. For a complete list of available fields and their data types, it is best to consult the official Helpscout API documentation. A basic example for creating a customer is provided in the \"Example Usage\" section above.

Try GoInsight.AI, Level Up Your Team

Bring your team, systems, and AI into one place—then turn ideas into governed work.