Overview
The Intelligent Feedback Analysis and Routing Assistant is designed to transform reactive feedback management into a proactive and highly efficient system. By utilizing the power of LLMs, this workflow instantly detects the sentiment (positive, negative, or neutral) of every piece of feedback. It then automatically executes predefined handling workflows: positive feedback is archived to Notion for sharing and analysis, while negative feedback triggers an immediate email alert to the relevant team. This automation significantly improves response times, enhances customer satisfaction, and ensures no critical input is missed.
Who This Is For
- Customer Support Teams: Automatically route customer complaint emails submitted through website forms to the support team, while archiving customer praise into the knowledge base for training and reference.
- Product Management: Connect the workflow to review APIs (e.g., App Store, Google Play) to automatically filter user reviews. Negative reports (such as bug reports or missing features) are instantly forwarded to the product manager and development team.
- Social Media Monitoring Teams: Monitor brand mentions on social media. Automatically archive positive interactions and trigger internal alerts for negative mentions, enabling the PR team to respond quickly and manage brand reputation.
- Human Resources: Process submissions from the anonymous employee suggestion box. Positive suggestions are archived for management review, while serious issues trigger immediate email notifications to the HR department.
How It Works
- Analyze Feedback Sentiment
- The received feedback is first sent to the LLM node. The AI analyzes the content to determine its sentiment—categorizing it as "Positive," "Negative," or "Neutral"—and returns a single, clear corresponding keyword.
- Route by Sentiment
- The workflow uses the returned keyword to execute an automated split: if the sentiment is "Positive," it follows Path A (Archiving); if it is "Negative," it follows Path B (Alerting).
- Archive to Notion (Path A)
- For positive feedback, the workflow automatically creates a new page in your pre-defined Notion database. The positive feedback is saved as the page title, ensuring permanent archiving and easy sharing among team members for morale boosts and case studies.
- Send Email Alert (Path B)
- For negative feedback, the workflow instantly calls the Gmail service to send an alert email to the address specified during setup. The subject line and body clearly flag the negative review and include the original feedback, demanding timely attention from the relevant team.
What You'll Need
- Target Database: The Database ID of your target Notion database.
- Note: The ID is the 32-character string found in the URL when viewing the database in a web browser.
- Notion Configuration:The primary column (Title property) of your Notion database must be named name to match the JSON structure in the Archive Positive to Notion node.
- Alert Recipient:The target email address for receiving negative feedback alerts must be specified in the Toemail parameter.
- Gmail Authorization:Your Gmail account must be authorized in the Alert via Email for Negative node to allow the workflow to send alert emails on your behalf.
How to Use
- Step 1.Configure Parameters
- Enter a sample feedback into the feedback field, enter the recipient email for alerts into Toemail, and paste your Notion DatabaseId.
- Step 2.Authorize Sending
- Authorize your Gmail account in the Alert via Email for Negative node.
- Step 3.Activate Trigger
- Although this template starts with a sample input, it is designed to be connected to a trigger (e.g., an incoming webhook from a website's "Contact Us" form or a scheduled pull from a review API) for continuous, real-time feedback processing.
